Customer Success Manager
Donna works with customers to help them solve their energy challenges.
She is an active committee member of Power of the Purse.
Donna has nearly a decade of experience working with utilities, businesses, and policymakers on energy and sustainability issues. At Lirio, Donna is applying her passion for working with customers to help them solve their challenges. Her energy experience spans solar, natural gas, grid operations, transmission, energy efficiency, program evaluation, and implementation.
Work & Education:
Customer Success Manager, Lirio, 2017–Present
Business Management Analyst II, Knoxville Utilities Board, 2017
Technical Assistant III, Electric Power Research Institute (EPRI), 2014–2017
Energy Analyst, DNV KEMA (now DNV GL), 2012–2013
Director of Community Relations, Efficient Energy of Tennessee, 2011–2012
Graduate Certificate, Applied Statistical Strategies, University of Tennessee, 2016
M.A., Urban Affairs and Public Policy, University of Delaware, 2011
B.A., Political Science, Maryville College, 2009
A Knoxville native, Donna lives with her husband, their daughter, and three long-haired chihuahuas. In her free time, she is actively involved throughout the community as a Knox Achieves mentor, supporting Mobile Meals, and as a committee member of the Power of the Purse fundraiser.
General Hospital Fan
Mac or PC: “PC”
Hobbies/interests: “Volunteering with mobile meals; active committee member for Power of the Purse fundraiser; Knox Achieves mentor; football, hiking, and hanging with my family.”
Favorite thing from childhood: “Marsupalami” (a children’s show)