The Evolution of Lirio

The Evolution of Lirio

The Lirio name may be fairly fresh on the communication technology scene, but we have an interesting history of applying behavioral archetypes (or personas) at scale to drive behavior change and improve outcomes. In fact, we have been working to perfect our behavioral...
Moving Beyond Account Number

Moving Beyond Account Number

How Behavioral Insights Can Help Align Customer Service Efforts We’ve all been there… You call a service provider’s 1-800 helpline, navigate the options menu, wait patiently on hold, and once you finally get a live person on the phone, all they seem to know about you...